Nice tool... it did work, but since a couple days I am waiting for response forever.

What could I do? Reinstall? Thanks for your help

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Hardware information

Project version: 3.4.0 x86_64

CPU type: 11th Gen Intel(R) Core(TM) i5-1145G7 @ 2.60GHz

Number of Cores: 8

Ram:

Percent of memory in use: 25 Physical memory: Total(33226972KB) Free(24762952KB) Paging file: Total(38207708KB) Free(30046528KB) Virtual memory: Total(137438953344KB) Free(137433713364KB) Extended memory: Free(0KB)

OS:

Windows OS Version: 10.0.19044 OS Service pack: 0.0 OS other: Suite(256) ProductType(1) PlatformId(2)

Monitor:

Monitor : count(2) Left(0) Top(0) Width(3840) Height(1080) Monitor: DeviceName(\\.\DISPLAY1) DeviceString(Intel(R) Iris(R) Xe Graphics) StateFlags(5) Primary monitor: dmPosition.x(0) dmPosition.y(0) dmPelsWidth(1920) dmPelsHeight(1080)Monitor: DeviceName(\\.\DISPLAY2) DeviceString(Intel(R) Iris(R) Xe Graphics) StateFlags(1)dmPosition.x(1920) dmPosition.y(0) dmPelsWidth(1920) dmPelsHeight(1080)

Audio devices:

Audio Devices Input: Headset Microphone (Jabra Link 370)({0.0.1.00000000}.{50b7eced-fb17-4e0e-8f5f-5b8f713f1174}), Headset Microphone (Jabra Evolve 75)({0.0.1.00000000}.{b4f1bdeb-f78f-4446-90df-eb426e998980}), Microphone Array (Intel® Smart Sound Technology for Digital Microphones)({0.0.1.00000000}.{ebbc0239-0cc6-4cdb-a85a-4895302eb74a}), System audio loopback(loopback) Output: Headset Earphone (Jabra Evolve 75)({0.0.0.00000000}.{0f818167-5835-43e0-acf2-b73287023f59}), Headset Earphone (Jabra Link 370)({0.0.0.00000000}.{be7a4041-4f22-425b-919f-8141ad5df37a}), Lautsprecher (Realtek(R) Audio)({0.0.0.00000000}.{d360e6b8-0d23-48b8-b9f2-7c6f0a15d7c0})

Config file:

{

"audio" :

{

"agc_enabled" : true,

"audio_input_device_guid" : "0",

"audio_input_device_name" : "System",

"audio_input_muted" : false,

"audio_output_device_guid" : "0",

"audio_output_device_name" : "System"

},

"clipboard" :

{

"enabled" : true

},

"drawing" :

{

"automatically_fade_away" : true

},

"files" :

{

"received_files_path" : "C:\\Users\\REINLTH\\Documents\\Drovio\\Received Files\\",

"sessions_records_path" : "C:\\Users\\REINLTH\\Documents\\Drovio\\Sessions Records\\"

},

"input" :

{

"mode" : "synchronized",

"synchronized_mode_timeout" : 2000

},

"invite_users" :

{

"max_count_recent_invited_users" : 10,

"recent_invited_users" : []

},

"local_user" :

{

"show_users_panel" : true

},

"logging" :

{

"maximum_days" : 7,

"path" : "C:\\Users\\REINLTH\\AppData\\Local\\Drovio\\Logs\\",

"severity" : "info"

},

"misc" :

{

"auto_update" : true,

"autoboot" : true,

"check_use_engine_installed" : true,

"enable_dnd" : false,

"launch_as_service" : false,

"notify_chat" : true,

"notify_online" : false,

"notify_with_sound" : true,

"show_tour" : false,

"spotlight_with_sound" : true

},

"msteams_integration" :

{

"default_msteams_sharing_type" : "screen"

},

"native_client" :

{

"always_show_session_bar" : true,

"enable_modifier_keys" : true,

"session_quality" : "best_image",

"start_as_fullscreen" : false

},

"port_allocator" :

{

"enabled" : false,

"max_port" : 0,

"min_port" : 0

},

"proxy" :

{

"enabled" : false,

"hostname" : "",

"port" : 0,

"username" : ""

},

"rating" :

{

"show_less" : 20

},

"screen_portion" :

{

"saved_rects" : []

},

"screen_sharing" :

{

"automatic_framerate" : true,

"constant_framerate" : 20,

"full_resolution_capture" : false,

"preferred_video_codec" : "VP8"

},

"sentry" :

{

"enabled" : true

},

"server" :

{

"automatically_sign_in" : true,

"password_admin_is_empty" : true,

"password_is_empty" : true,

"peer_connection_timeout" : 30000,

"retry_interval" : 5000,

"url" : "https://app.drovio.com",

"user_email" : "",

"user_session" : "empty"

},

"session_bar" :

{

"always_show" : true

},

"shortcuts" :

{

"accept_invitation" :

{

"enabled" : true,

"portable_text" : "Alt+A"

},

"audio_state" :

{

"enabled" : false,

"portable_text" : "Alt+M"

},

"chat" :

{

"enabled" : false,

"portable_text" : "Alt+C"

},

"draw_input_mode" :

{

"enabled" : false,

"portable_text" : "Ctrl+Alt+D"

},

"draw_together_input_mode" :

{

"enabled" : false,

"portable_text" : "Ctrl+Alt+Shift+D"

},

"end_session" :

{

"enabled" : false,

"portable_text" : "Alt+Q"

},

"free_control_input_mode" :

{

"enabled" : false,

"portable_text" : "Ctrl+Alt+F"

},

"ignore_invitation" :

{

"enabled" : true,

"portable_text" : "Alt+I"

},

"record_session" :

{

"enabled" : false,

"portable_text" : "Alt+R"

},

"session_bar" :

{

"enabled" : false,

"portable_text" : "Alt+H"

},

"spotlight_input_mode" :

{

"enabled" : false,

"portable_text" : "Ctrl+Alt+S"

},

"swap_session" :

{

"enabled" : false,

"portable_text" : "Alt+S"

},

"user_list" :

{

"enabled" : false,

"portable_text" : "Alt+U"

}

},

"slack_integration" :

{

"default_slack_sharing_type" : "screen"

},

"users_options" :

{

"default_user_privileges" : "user",

"show_names_cursors" : "display_cursors",

"show_shared_area_border" :

{

"screen" : false,

"screen_portion" : true,

"window" : true

}

},

"webcam" :

{

"webcam_background_list" : [],

"webcam_background_path" : "",

"webcam_device_guid" : "\\\\?\\usb#vid_30c9&pid_0046&mi_00#6&d36a643&0&0000#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\\global",

"webcam_device_name" : "HP HD Camera"

}

}